What is a complaint?
"Complaint" refers to the customer support provided by our platform, with which users can resolve any issues arising during a transaction such as disputes between the sellers and buyers.
How can I complain?
If you fail to reach an agreement, you can click the 【Apply For Arbitration】 button on the order page, fill in the information according to the instructions and take up a complaint case. Relevant reading: "How to deal with disputes when dealing with the other party?”
How to judge a complaint order?
1. Transaction Regulations of PIEXGO OTC. Relevant reading: "The rules of OTC "
2. Related facts, including but not limited to: related transaction records and other evidence submitted by buyers and sellers, such as transaction screenshots, remittance screenshots, etc.