Web:
1)You have two methods to submit a request:
Method 1:Enter home page,click on【Contact Us】/【Support】;
Method 2:【OTC】→【Apply For Arbitration】
2)Enter the 【Submit a request】
APP:
1. Click on【Me】→【Contact Service】→【Submit a request】
2. After receiving your request, the customer support team will help you.(Reminder: Please check ( ticket) replied in your email.)
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