What should I do if I lost Google Authenticator?

If you lose Google verification code, please follow the indication below. We will process your request within 3 working days after receiving your request. 

1. PIEXGO UID: Please confirm your UID. 

2. PIEXGO account: 

【Mobile registration account】→ Please write down your mobile number in the email and provide your personal information as below.

【Email registration account】→Please use this email to send your personal information as below.

Notes:

• If you have completed KYC, please enter your ID number the same as your KYC, and upload your ID card photo (front and back) and a video (user hand-held ID card and a note written the date and PIEXGO account) in the attachment.
• If you have not completed KYC, please enter your account registration date and provide transaction records to prove your ownership. You could add your transaction records in the attachment.

Retrieve Google Authenticator request link：

https://piexgo.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000356511
The customer support will process your request promptly, please check the reply in time.