What do I do when I am unable to authenticate my personal information?      

First, please make sure you meet the following requirements when you make personal information authentication: 

    1.Make sure that you use a valid ID card and your camera focuses on your ID card. Make sure that the hand-writing of your ID card is clear so that it doesn't fail and exceed the audit limit.

    2. When recording video, please read the prompt numbers slowly and clearly, and keep the camera at the same level.

    3. Please ensure you have internet access.