What should I do if the withdrawal does not arrive?

A blockchain asset transfer is divided into three parts: PIEXGO account; block confirmation; the other party's account.

1. A TXID will be generated within 30 to 60 minutes, which means that the transfer processing of our platform has been completed and the tokens have been transferred into the blockchain.

2. Check the TXID through website or APP. You could use the TXID to check the confirmation status of the withdrawal on relative blockchain browser.

【WEB】

【APP】

3. If the status is being confirmed or not confirmed, please be patient and wait for the confirmation process to be completed. 

If the status shows that the transaction is already confirmed but you still can not receive the tokens, please contact the receiving platform. PIEXGO has transferred tokens successfully and can not assist you any further.

Notes:

If you already clicked the confirm email, the block congestion may cause a obvious delay. If the TXID is not generated after 6 hours, please open the ticket again and attach your withdrawal history screenshot of this transaction.

We will try our best to solve it as soon as possible. The screenshot is essential.