How do I handle Order Exceptions?    

1. If your order has not been executed, please check the price of the open order and verify whether the price ordered matches currency market prices. If you would like to expedite it, you can consider cancelling the open order and submit a new order with a more competitive price.

2. If you cannot cancel the order, or tokens weren’t credited in your account etc, please resubmit the ticket and attach:
A: The screenshot of order;
B: Exception or error screenshot;

We will try our best to solve the problem. We are unable to help without the information above.